Please contact our Broome office 24 hours prior to departure to reconfirm your tour - Phone (08) 9193 7778.
COVID-19 SAFE OPERATING POLICY
The remote Kimberley region is an extraordinary part of Australia, but also home to some of our nation’s most vulnerable people. In order to protect our Indigenous communities, fellow travellers and staff, over the last few years there have been many changes to the way we operate our tours and the rules and regulations with which we must comply.
Kimberley Wild’s COVID-19 Safe Operating Policy aims to provide an indication of what to expect prior to and during your trip with Kimberley Wild. We endeavour to keep it as up to date as possible, but please understand that we are all navigating an ever-changing COVID-19 management environment. It is your responsibility to ensure you have checked the latest West Australian Government rules & regulations prior to your tour to minimise any travel disruptions (link below). If any issues arise, please reach out to our Sales team as soon as possible.
DAY TOURS: If you cancel your booking, cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
between 15 and 30 days prior to departure, we will retain the deposit;
between 4 and 14 days prior to departure, we will retain 50% of the total booking cost;
72 hours or less prior to departure, we will retain 100% paid by you in connection with the booking.
SHORT BREAKS & EXTENDED TOURS: If you cancel your booking, cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
more than 84 days prior to departure, your deposit will be retained as a credit for future use within 24 months
between 56 and 84 days prior to departure, we will retain the deposit;
between 31 and 55 days prior to departure, we will retain 50% of the total booking cost;
30 days or less prior to departure, we will retain 100% paid by you in connection with the booking
You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
Travel insurance is mandatory for all our travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide your travel insurance policy number and the insurance company’s 24 hour emergency contact number on the first day of your trip; you may not be able to join the trip without these details. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank’s name and credit card details